Academic Guidance

Registration and Enrolment

As a Manchester School of Architecture (MSA) student, you are required to register in full at both The University of Manchester (UoM) and Manchester Metropolitan University (MMU). Please contact the relevant Student Hub if you are having enrolment issues:

Undergraduate (UG) queries: seed.hub@manchester.ac.uk

Postgraduate (PG) queries: studenthub.mmu.ac.uk

Mitigating Circumstances

If personal circumstances affect your exams, assessments or attendance, you can apply for Mitigating Circumstances. This includes extension requests on assessment deadlines. For more information on the support available and how to apply, please contact the MMU Student Hub.

Web: studenthub.mmu.ac.uk

Complaints and Appeals

If you have any queries relating to student appeals and complaints, please refer to the information below. Further guidance can be provided by your Student Support Hub.

Web: www.mmu.ac.uk/student-life/course/assessments

Wellbeing Support

For Undergraduate (UG) Students

The Counselling and Mental Health Service (C&MHS) at The University of Manchester offers a range of interventions to support UG student mental health. It is open Monday to Friday, 9–5pm.

Phone: 0161 275 2864
Email: counselling.service@manchester.ac.uk
Weblink: www.counsellingservice.manchester.ac.uk/get-help

UG Pastoral and Wellfare Support
Email: seed.wellbeing@manchester.ac.uk

For Postgraduate (PG) Students

The Manchester Metropolitan University offers one to one mental health, wellbeing and counselling appointments for PG students, as well as a programme of Cognitive Behavioural Therapy (CBT) based psychoeducational courses and workshops supported by the Silvercloud online programme. It is open Monday to Friday, 8.45am – 4.30pm, and in evenings for pre-booked appointments.

Phone:0161 247 3493
Email: counselling@mmu.ac.uk

PG Pastoral and Wellbeing Support
Email: studentsupport@mmu.ac.uk

Further wellbeing support, guidance and resources are available through your Student Support Hub. Simply come down to your Hub to speak to an advisor face to face, or contact us via the phone and email contact details below.

Other Services

Disability Support

All MSA students who have disclosed a disability, health condition or specific learning difficulty can seek support from the Learner Development Service at MMU. The service is open Monday to Friday, 9am – 4.30pm.

Phone: 0161 247 3491
Email: disability.service@mmu.ac.uk
Web: www.mmu.ac.uk/disabilityservice

Hardship and Financial Support

If you’re experiencing financial hardship can contact MMU’s Student Financial Support team to apply for financial support, cost of living support and for general money advice.

Email: sfsadmin@mmu.ac.uk
Web: www.mmu.ac.uk/student-life/finance/support/support-funds

Library Induction and Services

Library services are available for all MSA students at both universities. You can also access a special collection of architecture, planning, landscape and geography books located in the SEED Student Hub.

More library information and links

Visa Support

It is your responsibility to comply with the conditions of your Visa. MMU is the sponsor institution for all MSA students, and you can speak to the Visa team for Visa advice and guidance. More useful information can also be found via the link below.

Web: www.mmu.ac.uk/study/international/before-you-apply/visas-and-immigration
Email: immigration@mmu.ac.uk

Student Support Hub

For all MSA Students

The Manchester Metropolitan University (MMU) Student Hub is available to help all MSA students with a range of queries, from course essentials to wellbeing and financial support, and everything in between.

You can find the the MMU Student Hub in the Business School building in the All Saints Campus. The Hub is open Monday to Friday, from 8.45am to 4.30pm.

Phone: 0161 247 1000
Web: studenthub.mmu.ac.uk

For UG Students

Undergraduate students can also visit the School of Environment, Education and Development (SEED) Student Support Hub for general queries and signposting to services. Just go to the Hub to speak to the friendly team, or contact them via phone or email.

The SEED Student Support Hub is located on the ground floor of the Humanities Bridgeford Street building, and is open Monday to Friday, from 9am to 5pm.

Phone: 0161 529 3348
Email: seed.hub@manchester.ac.uk

Security Information

Campus Security

If you or somebody around you has an emergency, you should call 999. You can then call your university Campus Security, who can assist in opening barriers for emergency vehicles. You can contact Campus Security 24/7, 365 days per year.

UoM campus security: 0161 306 9966

MMU campus security: 0161 247 1334

Safezone App

SafeZone is our mobile app designed to help keep you safe and give you extra peace of mind across campuses in the city. Whether you’re an UoM or MMU student, the SafeZone app is free to download and easy to use. Visit Google Play or the App Store and search ‘SafeZone’ to download.

External Crisis Support

The services below are available to help if you’re going through a difficult time and need to speak to someone immediately.

PAPYRUS Hopeline UK (9am until midnight)
Freephone: 0800 068 4141
Website: papyrus-uk.org

Samaritans
Helpline Freephone: 116 123 (free to call 24 hours a day, 365 days a year)

The Greater Manchester NHS Mental Health Helpline
Phone: 0800 953 0285

SHOUT provides text-based crisis support. Text SHOUT to 85258.

SANEline
Phone: 0300 304 7000 (4:30pm – 10:30pm, 365 days a year)